Privacy Policy

Effective Date: 11-28-2024

Casa Fernandes is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or communicate with us. Please read this policy carefully to understand your rights and our practices regarding your personal data.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Contact Details: Name, email address, phone number, and WhatsApp number.
  • Booking Details: Stay duration, apartment or studio preferences, and any special requests.

b. Non-Personal Information

  • IP address, browser type, and usage data collected via cookies and analytics tools.

2. How We Use Your Information

We use your information for the following purposes:

  • Booking and Reservation Management: To process and confirm your reservations.
  • Communication: To respond to inquiries via email, WhatsApp, or phone.
  • Customer Support: To address your questions or concerns regarding your stay.
  • Marketing (Optional): To send updates, promotions, or news related to Casa Fernandes, if you have opted in.

3. Sharing of Information

We do not sell, rent, or trade your personal information. However, we may share your data in the following circumstances:

  • Service Providers: With trusted third parties that assist in operating our website or providing services to you (e.g., payment processors or booking platforms).
  • Legal Obligations: To comply with applicable laws, regulations, or legal requests.

4. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. After this period, your data will be securely deleted or anonymized.

5. Security Measures

We take appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure. Despite our efforts, no system can guarantee absolute security.

6. Your Rights

You have the following rights regarding your data:

  • Access and Rectification: Request access to your data or correct any inaccuracies.
  • Deletion: Request the deletion of your personal information, subject to legal obligations.
  • Objection: Opt out of marketing communications at any time.
  • Data Portability: Request a copy of your data in a structured format.

To exercise these rights, please contact us using the details below.

7. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.

9. Updates to This Policy

Casa Fernandes reserves the right to update this Privacy Policy as needed. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:

By using our website or services, you acknowledge that you have read and understood this Privacy Policy. Thank you for choosing Casa Fernandes for your stay!